Privacy Policy

1. Introduction

This Privacy Policy describes how Nova Media LLC ("we," "us," or "our") collects, uses, and protects your information when you use Ratio ("the Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

• Account information: Email address (collected via Clerk authentication), username, display name, and avatar
• Content you post: Takes, replies, reactions, and any other content you submit to the Service
• Usage data: Pages visited, features used, timestamps, device and browser information, and IP address
• Payment information: Payment details are processed and stored by Stripe. We do not store your credit card information directly

3. How We Use Your Information

• To operate, maintain, and improve the Service
• To authenticate your account and manage sessions
• To send transactional notifications and updates via Resend (e.g., viral alerts, reply notifications)
• To process payments for Pro subscriptions and appeals
• To enforce our Terms of Service and moderate content
• To analyze usage patterns and improve the experience

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. We do not use your data for targeted advertising.

5. Third-Party Services

We use the following third-party services to operate Ratio:

• Clerk — Authentication and user management
• Supabase — Database and data storage
• Stripe — Payment processing for subscriptions and appeals
• Resend — Transactional email delivery

Each of these services has its own privacy policy governing the data they process on our behalf.

6. Data Retention

We retain your account information and content for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law. Anonymized or aggregated data may be retained indefinitely for analytics purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format

To exercise any of these rights, contact us at the email below.

8. Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service with a revised "Last updated" date.

10. Contact

For questions about this Privacy Policy, contact us at hello@playratio.app.